Extra charges - Colorfill:
All our engraving comes without colorfill. Where applicable, you can choose from gold, silver, black, white, red, blue, yellow and green colors to add an interest to your design. Colorfill - $10.00 per colour per piece.
Extra charges - Line Change:
$5.00 - line change. If you would like to change a copy in 1 line there is a charge of $5.00. (in 3D products - $20.00) If an item is personalized on a different location to the design, 2nd position charges apply in addition to copy change charges.
Extra charges - Second Position Engraving:
Where applicable you can add second location for engraving. There is $12.00 charge. (no colorfill)
Payment:
Payable at the time of the order
Payment methods:
Visa, Mastercard, American Express, Paypall
Proofs:
Most orders require an artwork for engraving or for printing. If you don’t approve the artwork, no engraving or printing will be completed and the order will not be processed on time. Once a product is engraved with the approved artwork and mistake is detected we are not responsible for undetected mistakes by a customer.
Corrections:
All engraving mistakes are checked against customer-supplied text and approved proofs. If we have made a mistake, we will correct it as soon as possible at our sole expense. Customer’s errors are re-billed. Customers have final responsibility for spelling on proofs. We are not responsible for undetected mistakes. Customer changes to artwork are chargeable at the rate of $60.00 /hour. E-mail communication is considered binding and final, there is no verbal agreement.
Turnaround time:
Regular turnaround time is 5-10 working days from the day of artwork approval. Italian Cups are special order, please allow 2-3 weeks to deliver.
Items ordered without the requirement of engraving will be processed faster.
Inventory Availability:
We reserve the right to check for the availability of your order against our inventory for discontinued items and to offer or substitute products within the same price range.
Rush Charges:
Orders that must be shipped sooner than 5 business days must be communicated to us prior to ordering. Rush charge is min. $40.00 or 20% of the merchandise value (whichever is greater) on top of shipping and handling charges. Please, confirm rush order with our customer service: sales@awardstoronto.com
Warranty on Electronics
All purchased electronics are subject to 1 year manufacturers warranty.
Please note: All prices on our web site are without applicable taxes and shipping and handling charges.
